Stratégique
Gouvernance, politique, portfolio, alignement business/IT
C1.10 Enterprise Business Software Management
C3.10 Data Loss Prevention (DLP)
C3.01 Information Security & Privacy Policy
C6.16 Business Application Lifecycle Management for DaaS
C7.04 IT Assessment & Maturity Audits
C7.01 IT Governance & Strategy Advisory
Tactique
Architecture, design, change/release, sécurité, supplier mgmt
C1.01 End-User Training Services
C1.04 Level 3 Crisis Management
C1.05 IT Self-Service Portal
C1.07 IT Problem Management
C1.08 IT Knowledge Management
C1.11 End-User Software Deployment & Change Management
C1.12 End-User Device Change Management
C1.15 Workstation Lifecycle Management
C1.16 System Image & Packaging Management
C2.05 Website & Intranet Security
C2.06 Collaboration Platform Security
C3.10 Data Loss Prevention (DLP)
C3.02 Disaster Recovery & Business Continuity (DRP/BCP)
C3.08 Vulnerability & Patch Management
C3.09 Security Awareness Training
C3.13 Identity & Access Management
C3.14 Role-Based Access Control
C3.15 Privileged Access Management
C3.16 Multi-Factor Authentication
C3.17 Identity Lifecycle Management
C4.07 Internet Access & Bandwidth Management
C4.11 Cloud Network Integration
C5.05 Messaging Security & Anti-Spam
C5.06 Messaging Archiving & Compliance
C6.07 Platform-as-a-Service Management
C6.09 Software-as-a-Service Management
C6.10 Cloud Resource Optimization (FinOps)
C6.11 Hybrid Cloud Integration
C6.12 Cloud Security & Compliance
C6.15 Azure DaaS Resource Lifecycle Management
C7.02 IT Project Management Services
C7.03 ITSM Process Design & Optimization
Opérationnel
Exploitation, incident, request, event, access management
C1.02 Level 1 IT Help Desk Support
C1.03 Level 2 Incident Management
C1.06 Remote IT Support
C1.09 End-User Device Operations
C1.13 Dedicated Industrial Workstations
C1.14 Print & Scan Services
C1.17 Proactive Endpoint Monitoring
C2.01 Website Management
C2.02 Intranet Management
C2.03 Collaboration Tools Management
C2.04 CMS Management
C2.07 Collaboration Tools Backup Management & Operations
C3.10 Data Loss Prevention (DLP)
C3.12 External SOC Coordination
C3.07 Security Incident Response
C3.03 Network Security Monitoring
C3.04 Physical Security Management
C3.05 Endpoint Security Management
C3.06 Server Security Management
C3.11 Certificate Management
C4.01 Wireless Network Access
C4.02 Remote Connectivity Services
C4.03 Local Network Connectivity Services
C4.04 Wide Area Connectivity
C4.05 Cabling Services
C4.06 Industrial Network Management
C4.08 Network Performance Monitoring
C4.09 Network Security Services
C4.10 DNS, DHCP & IP Address Management (DDI)
C5.01 Corporate Email Management
C5.02 Mobile Device Management
C5.03 Enterprise Telephony Services
C5.04 Unified Communication Services
C6.08 Cloud Infrastructure Management (IaaS)
C6.05 Backup & Restore Services
C6.01 IT Facility & Environmental Management
C6.02 Server Infrastructure Services (On-Prem & Cloud)
C6.03 Hypervisors Services
C6.04 Database Management & Optimization
C6.06 Web Hosting Services
C6.13 Global Infrastructure Monitoring
C6.14 Cloud Monitoring Services